Managed IT · Always on
24/7 IT support
Round-the-clock monitoring, live after-hours triage, and engineer escalation, one security-first Canadian MSP + MSSP team serving Calgary, Toronto, Edmonton, Hamilton, Vancouver, Okotoks, and businesses nationwide.
How it works
Not a call centre, a Canadian NOC with escalation to engineers
Every environment we manage is monitored 24/7. When something critical happens after hours, you reach live triage, not a ticket black hole. We escalate to an engineer when the issue warrants it.
- Proactive monitoring and alerting
- After-hours live answer and triage
- Engineer escalation for critical incidents
- Documented response aligned to your SLA
- SOC 2 Type II audited operations
By city
24/7 IT support in your market
Local offices and dispatch, same national NOC and security stack.
What 24/7 support includes
- Managed detection and response on endpoints and email
- Backup monitoring and restore testing
- Help desk during business hours; triage after hours
- On-site dispatch from Calgary, Toronto, and Okotoks when required
- Compliance and cyber insurance evidence from one team
Learn before you buy
Compare MSPs fairly with our city buyer’s guides, security, SLAs, pricing, and questions to ask.
- All managed IT buyer’s guides
- Calgary buyer’s guide
- Toronto buyer’s guide
- Edmonton buyer’s guide
- Hamilton buyer’s guide
- Vancouver buyer’s guide
- Okotoks buyer’s guide
What to expect from 24/7 support
FAQ
24/7 IT support questions
Does TeckPath offer true 24/7 IT support?
Yes. TeckPath provides 24/7 monitoring for managed clients, with live after-hours triage and engineer escalation for critical issues. Call 1.800.772.8593 any time.
Which cities have local TeckPath offices?
Calgary (HQ), Toronto, Okotoks, and Edmonton, with on-site dispatch and remote-first support across Alberta, Ontario, and Canada.
Is after-hours support included in managed IT?
After-hours triage and escalation for critical issues are part of TeckPath managed IT programs, scoped during onboarding so you know what is covered.
Ready for 24/7 peace of mind?
Talk to TeckPath in Calgary, Toronto, Edmonton, or Okotoks, managed IT, security, and compliance from one partner.
Get started