After-hours triage
The call no one wants at 2am
When the office closes, Tebaqi answers. She picks up every call with a calm, professional voice, classifies what matters in seconds, pages on-call when it is urgent, and captures full context before your team ever picks up. She triages and routes — your people still solve the problem.
Secure after-hours call triage for MSPs and growing businesses — built on enterprise telephony, not consumer apps.
No voicemail maze
Bias toward caution
Fail-closed to human
Response
<90 sec
Typical on-call page time
Categories
6 paths
From breach to new business
Coverage
24/7
Dedicated after-hours number
Model
Triage
Routes — does not troubleshoot
Introducing Tebaqi
The after-hours triage engine your business deserves
The phone does not stop ringing when your team goes home. Tebaqi listens with purpose, routes each conversation through a triage engine built for real incidents — security breaches, outages, urgent client needs, routine requests, new business, and calls that need a human touch. No hold music. No voicemail black hole.
01 · Detect
Active security incidents
Suspected breaches, ransomware signals, and impossible-travel logins — classified urgent and paged to on-call immediately.
02 · Restore
Service outages
Business-stopping downtime is fast-tracked to the right responder. No queue, no “call back in the morning.”
03 · Capture
Routine & sales
Non-urgent requests are logged cleanly overnight. New prospects reach a professional voice, not a mailbox.
04 · Escalate
When the signal is unclear
Distressed or ambiguous callers are never dismissed. Tebaqi rounds up severity and routes to a human when it matters.
Triage logic
Six ways a call can go. One bias toward caution.
Every after-hours call resolves to a category with a defined action — from a 24×7 page to a quiet ticket.
01 · Urgent
Active security incident
Page on-call and offer blind transfer immediately.
02 · Urgent
Service down / outage
Page 24×7 clients; transfer when staffed.
03 · Standard
Routine service request
Structured ticket created. No overnight page.
04 · Standard
Sales / new business
Qualify the lead and capture for follow-up.
05 · Low
Vendor / partner / misc
Brief message captured and logged.
06 · Escalate
Distressed / ambiguous
Bump severity one level. When unsure, escalate.
Interactive preview
Pick a call type to see how Tebaqi handles it
Treated as an active security incident. Tebaqi pages on-call in under 90 seconds, opens a structured ticket, and stays with the caller until a human connects — with full context already captured.
From frantic to handled
Every call, the same five steps
While Tebaqi keeps the caller calm, your systems get a head start — ticket, page, and transfer in one coordinated flow.
Step 01
Answer
First ring. Clear AI disclosure. No hold music or phone tree.
Step 02
Classify
Real-time triage into one of six categories with caution bias.
Step 03
Escalate
On-call paged when severity demands it — typically under 90 seconds.
Step 04
Capture
Structured transcript and ticket in your PSA or workflow.
Step 05
Hand off
Blind transfer to a human with context — or fail closed if automation cannot continue.
For MSPs
Built for how providers actually work
If you support dozens of client organizations, after-hours intake is where reputation is won or lost.
One standard for every client
Every end-client call answered with the same professional voice and triage quality.
Classified before engineers wake up
Incidents are sorted by urgency before your on-call engineer picks up.
Structured handoffs
On-call starts with ticket ID, caller details, and what was already gathered.
Less overnight pressure
Reduce staffing load without lowering the bar for after-hours response.
Beyond IT providers
Not just for MSPs
Insurance agencies, clinics, professional-services firms, and field teams need the same reliability after hours.
Intake & scheduling
New claims, appointments, and consultations captured cleanly into your systems.
Everyday inquiries
Hours, coverage, and status questions answered without tying up staff.
Route the rest
Messages passed to the right person with full context — adjuster, provider, or partner.
Web intake too
Contact forms on your site feed the same triage engine as inbound calls.
Platform
Works with the tools you already run
Enterprise voice
Carrier-grade inbound
Real-time AI
Natural, low-latency
PSA ticketing
Structured tickets in your system
On-call paging
Into your team’s channels
Tenant isolation
Per-org secrets & audit trail
Per-tenant isolation, encrypted credentials, and full call history in your control plane. Standard tier uses shared infrastructure with strong separation; Enterprise adds dedicated compute for regulated buyers.
Scope
Let’s be precise about what Tebaqi is
Tebaqi is
- An after-hours triage engine for MSPs and growing businesses
- The fastest path from a ringing phone to the right human
- A classifier that documents, notifies, and hands off with context
- A management console with call history and pilot mode
Tebaqi is not
- A SOC platform, SIEM, or MDR replacement
- A troubleshooter — it routes, it does not resolve incidents
- A DTMF phone tree or voicemail replacement for your team
- A replacement for on-call engineers who solve problems
TeckPath toolkit
More tools from TeckPath
Tebaqi is one layer in a five-tool standard — posture, testing, triage, and compliance working together.
Audit
Microsoft 365 security assessment
Read-only tenant review — scored posture, ranked findings, plain-language reports.
Explore Audit
Sentinel
AWS posture & governed remediation
Assess, prioritize, approve, apply, and prove — with full audit trails.
Explore Sentinel
Offensive Testing
Outside-in penetration testing
Business-logic focus with expert sign-off on every finding.
Explore Offensive Testing
Axovern
Continuous compliance platform
Controls, evidence, and auditor workflows — audit-ready year-round.
Explore Axovern
Talk to TeckPath about Tebaqi
We will walk through call volume, triage fit, shadow-mode pilot, and how Tebaqi fits your MSP or business workflow.