Answers for business leaders evaluating IT, security, and AI

An MSP proactively manages your IT environment—servers, workstations, networks, cloud, and Microsoft 365—under a predictable monthly model. Instead of calling someone only when something breaks, monitoring, patching, help desk, and strategic planning are built in. TeckPath acts as your outsourced IT department or as a co-managed partner alongside internal staff.

Break-fix is reactive: you pay per incident, and downtime is often the trigger to act. Managed IT is proactive: we monitor 24/7, patch before exploits land, maintain documentation, and fix issues before users notice. Over time, managed IT lowers total cost, reduces surprise bills, and gives leadership visibility into risk and spend.

Pricing depends on user count, device mix, compliance requirements, and security maturity. Most SMB engagements are structured per user or per device with clear inclusions—help desk, monitoring, patching, vendor liaison, and vCIO hours. We scope after a discovery call so you see exactly what is included before you commit. There are no hidden ticket fees for covered services.

Often, yes—in a co-managed model. One internal IT generalist cannot cover 24/7 security operations, compliance audits, major cloud migrations, and tier-3 engineering alone. TeckPath extends your team with SOC monitoring, vCISO guidance, project bandwidth, and after-hours coverage while your staff keeps institutional knowledge and day-to-day relationships.

Critical incidents are triaged immediately with 24/7 after-hours call handling. Standard help-desk targets are defined in your service agreement by severity—typically minutes for outages affecting many users and same-day resolution paths for routine requests. SLAs are documented, reported monthly, and tied to escalation paths so nothing sits in a queue unnoticed.

Yes. Most issues are resolved remotely for speed. When hardware, cabling, or physical access is required, our Calgary and Toronto teams dispatch on-site. National clients are supported remotely with partner dispatch where needed. Continuous monitoring runs regardless of location.

SOC 2 is an attestation that your organization meets trust criteria around security, availability, processing integrity, confidentiality, and privacy. SaaS vendors, professional services firms, and anyone selling to enterprise clients are increasingly asked for SOC 2 Type II. Even if not required today, the controls strengthen cyber insurance position and customer trust. TeckPath is SOC 2 Type II compliant and helps clients build toward their own attestation.

We map your environment to the frameworks you need—SOC 2, HIPAA-aligned controls, ISO 27001 principles, or cyber-insurance questionnaires. Policies, evidence collection, control monitoring, and audit prep are managed continuously rather than in a frantic annual scramble. Your team gets a dashboard of status, gaps, and remediation owners.

Insurers now require MFA, EDR, offline/immutable backups, privileged access controls, and incident response plans. We run a readiness assessment against current carrier questionnaires, close gaps (patching, logging, MFA enforcement, backup testing), and document evidence so renewal is smoother and premiums are more favorable.

Canadian businesses must handle personal information under PIPEDA (and provincial laws where applicable). We help classify data, implement encryption and access controls, review vendor subprocessors, and document retention and breach notification procedures. Cloud architecture choices—Canadian regions, data residency—are part of the conversation.

First-time programs typically need 3–6 months of control operation before a Type II observation period (often 6–12 months). Timeline depends on starting maturity. TeckPath accelerates policy creation, technical controls, and evidence workflows so you are audit-ready—not audit-panicked.

Yes. Documented, ongoing awareness training is required or strongly expected under SOC 2, HIPAA-style programs, and many insurance applications. We deliver phishing simulations, role-based modules, and completion reporting suitable for auditor review.

TeckPath is a security-first MSP and MSSP helping Canadian businesses operate without disruption. We combine managed IT, cybersecurity, compliance programs, cloud modernization, and practical AI under one accountable team—Calgary head office and Toronto presence since 2012.

Healthcare, financial services, legal, manufacturing, insurance, engineering, agriculture, aviation, technology, non-profits, and professional services. We tailor controls and workflows to industry regulation—HIPAA-aligned care, legal privilege, OT-adjacent manufacturing—not one generic playbook.

Typically 15–500 employees who need enterprise-grade security and reliability without enterprise overhead. We scale with growth-stage companies and stabilize environments for established firms replacing legacy providers or overwhelmed internal IT.

Primary operations in Alberta and Ontario with remote support across Canada. On-site in Calgary and Toronto; partner dispatch elsewhere when needed. Toll-free 1.800.772.8593 reaches our team nationwide.

Onboarding often begins within days of agreement. Discovery covers network, identity, backups, and security posture; we stabilize urgent gaps first, then execute a 90-day roadmap. You see value from week one—not after a six-month transition.

We measure success by how smoothly your business runs—not ticket volume. Proactive operations, audited SOC 2 Type II practices, 24/7 triage, offensive security expertise, and AI that solves real workflows differentiate us from reactive break-fix shops. One partner for manage, secure, comply, and modernize.