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Frequently Asked Questions

TeckPath is an IT services company that specializes in providing a broad range of IT solutions for businesses of all sizes. We offer services such as managed IT, cybersecurity, cloud services, and IT consulting.

TeckPath offers a variety of IT services including, but not limited to, managed IT services, IT consulting, cybersecurity solutions, data backup & recovery, and cloud services.

TeckPath serves a broad range of industries, including healthcare, finance, education, retail, construction, manufacturing, oil & gas, renewable energy, insurance, agriculture, consulting, real estate, non-profit, and many others. We tailor our services to meet the unique needs of each industry and company we work with.

Yes, we do. As long as you are a registered business. It does not matter where your office is. We will provide all our offerings to you.

You can avail our services by contacting us through our website, via email, or by calling our service hotline. We will arrange a consultation to understand your needs and provide the most suitable solutions.

It’s very easy. You can all reach us directly at this number: (403) 453-5854 or go to this website to create to report your issue: http://servicedesk.teckpath.com

For existing customers, it is even easier. Look for the TeckPath Logo at the bottom right corner of your screen and you will get options to create tickets, make phone calls or even take a screenshot of the error message you are getting.
The Answer is Yes & NO! If you are thinking of switching your IT support services over to us then we are happy to provide this one time support to your business, until the contract agreements are signed or finalized.
Our onboarding process starts with a free audit. Based on the audit report we will make recommendations on what changes need to be made if any. Otherwise, we will complete our service agreement contract based on both parties interest and start working on the strategic partnership.
TeckPath Managed Services are ideally suited to organizations with 5 to 175 employees. It efficiently serves the needs of businesses in a vast range of industries. Particularly those that are interested in saving money, improving the quality of IT support, and reducing operational headaches that slow productivity and take management and staff away from their core competencies.
Absolutely it is always available up on request.

Here is what one of our client says about us:
There is no doubt that working with TeckPath makes our business better, giving us a competitive advantage.   Their solutions and support help us better leverage our knowledge, capabilities and assets.  It is my pleasure to recommend TeckPath for any information technology and service, creative online strategies and support, or software development projects.
Some of the proven benefits associated with TeckPath Managed Services include:
  • Reduced operating costs
  • Fewer operational headaches
  • Improved network performance and access
  • Increased employee satisfaction with IT support
  • Better continuity in IT support personnel and structure
  • Peace of mind knowing that experts are managing your IT environment

By partnering with TeckPath, your business can benefit from increased operational efficiency, reduced downtime, enhanced security, and cost-effective IT solutions. Our expert team is dedicated to helping you leverage technology to meet your business goals.

Yes, at TeckPath, our 24/7 customer support is tailored based on the specific agreements outlined in each contract, ensuring a customized approach to support that varies from customer to customer.

TeckPath takes data security seriously. We employ a combination of advanced security technologies and best practices to ensure your data is protected from threats. This includes data encryption, secure networks, and regular security audits.

Yes, TeckPath specializes in providing customized IT solutions. Our team works closely with your business to understand your needs and goals, and then tailors IT solutions that align with these needs.

Switching to TeckPath is easy. You can start by contacting us for a free consultation. We will assess your current IT infrastructure and business needs, propose a transition plan, and then implement it with minimal disruption to your operations.

At TeckPath, we are committed to providing top-notch IT services with a customer-first approach. Our team comprises industry experts who use their extensive knowledge and experience to deliver tailored IT solutions. We offer a proactive approach, ensuring we address issues before they become major problems.

TeckPath prides itself on rapid response times. Our average response time to an incident is less than 2 minutes. Our support team is available 24/7 to ensure any issues are addressed promptly and effectively.

On average, our Incident to Resolution time is less than 23 minutes. We have a highly skilled and experienced team working round the clock to ensure that any technical issues are resolved as swiftly as possible to minimize disruption to your business.

Yes, TeckPath has a skilled team of software developers who can provide a range of services from developing custom software solutions to application development and maintenance.

Both. Our team is equipped to work with your existing technology to optimize its performance, or we can develop custom solutions to better meet your unique business needs.

Yes, our team includes skilled web developers who can assist with all aspects of website development, from design to deployment, ensuring your site is engaging, user-friendly, and drives business results.

TeckPath has strategic partnerships with a variety of tech industry leaders. These partnerships allow us to deliver the best and most secure solutions to our clients. We are always open to forming new partnerships that can provide additional value to our clients.

Absolutely. We are always open to potential partnerships that align with our mission and provide mutual benefits. Please contact us directly to discuss this further.

Strategic partnerships with TeckPath can lead to mutual growth and enhanced service offerings. Partners can benefit from our technical expertise, industry reputation, and comprehensive support, while we can leverage your products or services to enhance our offerings.

TeckPath has been providing exceptional IT services for over 11 years. Throughout these years, we’ve continually adapted to the changing technology landscape, always staying ahead of the curve to deliver the best solutions for our clients.

Over the past 11 years, TeckPath has expanded its service offerings and client base, staying at the forefront of technological advancements. We have continuously updated our skills, tools, and strategies to ensure we provide top-tier, innovative IT solutions to our clients.