Privacy Policy

Last updated: June 17, 2026

TeckPath Information Technology Solutions Ltd. (“TeckPath,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit teckpath.com, submit forms, communicate with us, or use related online services (collectively, the “Site”).

This policy applies to website visitors and business contacts. If you are a TeckPath client, additional terms in your service agreement, data processing addendum, or security documentation may also apply.

TeckPath operates in Canada and serves businesses across Canada and elsewhere. We handle personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation where applicable.

1. Who we are

TeckPath Information Technology Solutions Ltd.
160 Quarry Park Blvd SE, Suite 300
Calgary, AB T2C 3G3, Canada
Phone: 1.800.772.8593
Email: [email protected]

For privacy inquiries, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information: name, business name, job title, email address, phone number, mailing address, and preferred contact method
• Inquiry and support information: messages, support tickets, demo requests, and details you provide about your environment or needs
• Marketing and event information: newsletter subscriptions, webinar registrations, campaign responses, and communication preferences
• Recruitment information: resume, employment history, and application materials if you apply for a role
• Technical and usage information: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, session duration, and similar analytics data
• Cookie and similar technology data: preferences, session identifiers, and analytics tags as described in Section 8

We do not intentionally collect sensitive personal information through general website forms unless you choose to provide it and we have a lawful basis to process it.

3. How we collect information

We collect information:

• Directly from you when you complete forms, call us, email us, subscribe to communications, attend events, or otherwise interact with TeckPath
• Automatically when you use the Site through cookies, log files, and similar technologies
• From third parties such as referral partners, event platforms, or service providers, but only where you have authorized sharing or where permitted by law

4. Why we use personal information

We use personal information to:

• Respond to inquiries, provide demos, and deliver requested information
• Provide, administer, and improve managed IT, security, compliance, cloud, and related services for clients
• Operate, secure, maintain, and improve the Site
• Send service-related communications, including security alerts and account notifications
• Send marketing communications where permitted by law and subject to your preferences
• Process job applications and manage recruitment
• Comply with legal obligations, enforce agreements, and protect TeckPath, our clients, and others
• Generate aggregated or de-identified statistics for internal reporting

We will not use your personal information for purposes materially different from those described here without notifying you where required by law.

5. Legal bases and consent

Where required, we rely on one or more of the following:

• Your consent, which you may withdraw subject to legal or contractual restrictions
• Performance of a contract or steps taken at your request before entering a contract
• Compliance with legal obligations
• Legitimate interests, such as securing our Site, improving services, and communicating with business contacts, balanced against your rights

You may refuse or withdraw consent for certain collections or uses, but that may limit our ability to respond to you or provide certain services.

6. Marketing and CASL

We may send commercial electronic messages to business contacts where permitted under Canada’s Anti-Spam Legislation (CASL) and other applicable laws. You may opt out of marketing emails at any time using the unsubscribe link in the message or by contacting us at [email protected].

Even if you opt out of marketing, we may still send transactional or service-related messages necessary to respond to your request or perform a contract.

7. How we share information

We do not sell personal information. We may share personal information with:

• Service providers that host our Site, deliver email, provide analytics, support CRM operations, or assist with messaging, under contractual confidentiality and security obligations
• Professional advisors such as lawyers, accountants, insurers, and auditors where necessary
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards
• Legal and safety disclosures when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or security

Some service providers may process information outside Canada, including in the United States. Where personal information is transferred across borders, we take steps designed to ensure appropriate protection consistent with applicable law.

8. Cookies and similar technologies

We and our service providers use cookies, pixels, local storage, and similar technologies to operate the Site, remember preferences, measure performance, and understand how visitors use our content.

Types of technologies we may use include:

• Essential cookies required for core Site functionality and security
• Analytics cookies that help us understand traffic patterns and improve content
• Preference cookies that remember settings such as theme or form state

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. Where required by law, we will obtain consent before placing non-essential cookies.

9. Data security

TeckPath maintains administrative, technical, and physical safeguards designed to protect personal information, consistent with our role as a security-focused managed services provider. Controls include access restrictions, secure handling procedures, monitoring, and staff training. We hold SOC 2 Type II attestation and align our security program with recognized frameworks such as ISO 27001.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information against unauthorized access, use, alteration, and disclosure.

10. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to meet legal and contractual obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and our relationship with you.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion or restriction of processing in certain circumstances
• Object to certain processing based on legitimate interests
• Lodge a complaint with a privacy regulator

To exercise these rights, contact [email protected]. We may need to verify your identity before responding. In Canada, you may also contact the Office of the Privacy Commissioner of Canada if you are unsatisfied with our response.

12. Third-party websites

The Site may contain links to third-party websites or services. TeckPath is not responsible for the privacy practices of sites we do not own or control. Review the privacy policies of any third-party site you visit.

13. Children

The Site is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was most recently revised. Material changes will be posted on this page. Continued use of the Site after changes become effective constitutes acceptance of the updated policy where permitted by law.

15. Related documents

Please also review our Terms of Use and, if applicable, your TeckPath service agreement or trust documentation.

SMS privacy policy

This SMS Privacy Policy supplements TeckPath’s Privacy Policy above and applies to information collected through our text messaging services.

1. Information we collect through SMS

TeckPath may collect your mobile number, message content you send, delivery confirmations, and interaction data such as reply keywords and timestamps.

2. How we use SMS information

SMS data is used to deliver messages, provide support, verify identity, operate services, and maintain records. TeckPath does not use SMS data for marketing or sell mobile information.

3. Information sharing

We may share SMS data only with carriers, messaging platforms, and technical vendors that assist in message delivery. We do not share SMS opt-in or opt-out data for marketing or with unrelated third parties.

4. Legal disclosures

TeckPath may disclose SMS-related information when required to comply with legal obligations, respond to law enforcement requests, or protect TeckPath’s rights or security.

5. Data security

TeckPath uses safeguards consistent with our main Privacy Policy to protect SMS data, including access controls, internal procedures, and secure handling.

6. Retention of SMS data

SMS information is retained only as long as necessary to provide services, comply with legal or business obligations, and maintain operational history.

7. Your privacy rights

Depending on your jurisdiction, you may request access, correction, or deletion of your personal information. Send requests to [email protected]. To opt out of SMS messages, reply STOP.

8. Updates

TeckPath may modify this SMS Privacy Policy. Changes will align with the main TeckPath Privacy Policy posted at teckpath.com/privacy-policy-2/.