Top 5 Service Requests for MSPs in 2021

Managed Service Provider

Everything is interconnected.

The managed service provider (MSP) service requests that have influenced 2021 highlight how intertwined maturing technologies and upcoming advancements have become.

Security reigns supreme.

Looking at the service requests for MSPs in 2021, we can clearly conclude that customers’ objectives have shifted toward more security-centric capabilities and digital transformation. Let’s look at a few of them.

Cloud Complexity Management

The transition from physical servers to the cloud has permitted the creation of numerous previously unimaginable services. For example, a file server can now be migrated to the cloud, allowing employees to benefit from file interoperability. Because it is cloud-based, they have more mobility without the need for a VPN or remote access services.

The rush among many enterprises in 2020 to embrace the cloud in the midst of COVID-19 has further exacerbated difficulties. 71% of senior IT workers experienced “negative consequences” as a result of the rate of cloud migration. Consultants and service providers are striving to mediate this challenge.

Taking Cybersecurity To The Next Level

The massive rise in remote workers during COVID-19 has fueled the expansion of web services and the necessity to safeguard them. Employees who have access to cloud-based networking tools and apps have extended corporate network limits. In light of this, suppliers and service providers have prioritized their cybersecurity efforts and provided companies with the most advanced solutions.

Exploring Virtual Interfaces

Augmented reality/virtual reality (AR/VR), once-peripheral technologies, will be pushed into service to assist shops and providers of sensory perceptions in the face of COVID-19’s in-person interaction restrictions. AR/VR possibilities are sought by IT service providers in 2021 and beyond.

According to Accenture research, 64% of prominent consumer businesses have begun to invest in AR/VR, 3D content, and 360-degree video. According to Accenture’s analysis, applications include merchants adding 3D models to product websites and staging virtual fashion displays.

Strategies & Solutions For Work From Home.

COVID-19 had an impact not only on the technologies in demand in 2021 but also on how enterprises implemented them. To keep up with the rate of change in the pandemic mode, more organizations have embraced agile approaches. The expansion of a remote workforce is something that many businesses have incorporated into their new normal.

Hiring Security Professionals

Security is a trend that will never go out of style. As a result, to defend themselves against cyberattacks, businesses must stay up to date on the newest security procedures. Hiring security specialists rather than outsourcing certain services has several benefits. For starters, it enables an MSP to deliver a wide range of services in-house to keep their clients secure and compliant, something many organizations are unable to achieve. Furthermore, it puts an organization ahead of the competition.

Final Thoughts

Security has emerged as a crucial issue for companies seeking to flourish in a post-pandemic environment. Companies can gain a competitive advantage by expanding their security solutions and a firmer grasp of their target market and customer base. In today’s fast-paced environment, managed service providers play a vital role in providing IT services and technical knowledge. Be proactive and choose wisely.

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