2020 was a defining year for the future of technology in business. Lockdowns and various other restrictions challenged the adaptability of pre-existing business infrastructure, which brought to light the overdependence on prediction.

Companies are now focused on improving flexibility rather than making static plans in the unpredictable digital world. Most of them lack specialty skills in IT or the resources to enforce the transformation. Now, most are leveraging the perks of outsourcing, which is not only cost-efficient but also key to modern business success.

These will be the driving trends for the foreseeable future:

Remote Services

Companies are in a rush to distribute their workforce through remote-working, which proved effective in ensuring the continuity of services even in a crisis.

Brands are also considering it as a safety measure and a way to reduce traffic on business premises. This model is also more adaptable and inspires responsibility, rather than in-premises working where supervision is a driving factor.

Specialization over Diversity

With the increasing complexity of technology, especially in cloud services, companies prefer vendors focused on a limited line of services for premium quality.

However, some vendors have larger, subdivided teams allocated to different specific niches. Such vendors are preferable when seeking to reduce the hassles of vendor management and the pooling of risks from other vendors’ operational flaws.

Service Automation

Market leaders are already illustrating the benefits of bots and virtual assistants, among other automation infrastructures. Businesses are continuously pursuing increased efficiency by substituting error-pro humans with more accurate AI, especially in repetitive tasks. Besides, AI services come at a lesser cost than employees for most companies.

Web Applications

Smartphones have become the shortcut for success in the digital market. While companies cannot substitute websites with full-blown mobile apps, web applications can provide customers comfort without denying organizations the perks of serving via websites.

Web applications have also expanded the reach of businesses by capturing the attention of many people who are reluctant to persevere in the browsing process.

Trusted vendors over random providers

The digital transformation of markets only means that technology is gaining more weight than physical infrastructure in finance and resources. Today, companies stand to suffer more losses from a cyber attack than two years ago.

Therefore, most are reducing third-party risks by being more selective with vendors. With a smaller number of trusted vendors who still cannot have everything in check, companies will have to nature long-term relationships while nurturing talent.

They will go for the reliable, trustworthy, and more secure vendors over the most reputable.

More Investment in Cyber Security

The rapid sophistication of digital businesses is expanding the chances of cybercrime. As data continues to gain prominence as a competitive factor, hacking will only become more rampant, hence the need for businesses to pay more attention to security.

Consumer protection is becoming a critical factor that brands are now in a race to meet compliances such as the General Data Protection Regulation(GDPR).

Cyber attacks are not only costly for businesses but could also cause a reputational injury that could cause an irreversible disruption.

To conclude, although cost management is critical to business, success in the digital space will be determined by quality rather than price.

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COVID-19 - In light of the evolving situation, here are our key considerations for your organization.